Terms of Service

1. Agreement to Terms

By accessing or using Avenai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use the Service. These Terms apply to all users, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms "you" or "your" shall refer to such entity.

2. Description of Service

Avenai is an AI-powered integration support platform that enables users to:

• Upload and process documentation files (PDFs, text files, OpenAPI specifications)
• Ask natural language questions about their documentation
• Receive cited, confidence-scored answers with source references
• Integrate the service into their applications via API
• Share an AI assistant link for end-users to interact with documentation

The Service uses Retrieval Augmented Generation (RAG) technology, which combines document search with AI-generated responses. The Service may be updated, modified, or discontinued at any time without notice.

3. Account and API Key

3.1 Account Creation

To use the Service, you must create an account and obtain an API key. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your API key
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3.2 API Key Security

Your API key is used to authenticate all API requests. You must:

• Keep your API key confidential and secure
• Not share your API key with unauthorized parties
• Not embed API keys in publicly accessible code or repositories
• Immediately revoke and regenerate your API key if compromised

We are not liable for any loss or damage arising from your failure to protect your API key.

4. Use License

Permission is granted to use Avenai for lawful business or personal purposes, subject to the following restrictions:

• You may not resell, redistribute, or sublicense the Service
• You may not use the Service to violate any laws or regulations
• You may not attempt to reverse engineer, decompile, or disassemble any part of the Service
• You may not use automated systems to extract data from the Service beyond normal API usage
• You may not use the Service to create competing products or services

This license is non-exclusive, non-transferable, and may be terminated at any time for violation of these Terms.

5. User Content and Responsibilities

5.1 Content You Upload

You retain all rights to content you upload to the Service. By uploading content, you represent and warrant that:

• You own or have the necessary rights to the content
• Uploading the content does not violate any third-party rights (copyright, trademark, privacy, etc.)
• The content does not contain malicious code, viruses, or harmful content
• You have the right to grant us the license to process and store the content for Service provision

5.2 Prohibited Content

You agree not to upload content that:

• Is illegal, harmful, or violates any laws or regulations
• Infringes on intellectual property rights
• Contains sensitive personal information without proper authorization
• Is designed to interfere with or disrupt the Service
• Contains hate speech, harassment, or discriminatory content

5.3 Content Processing

By using the Service, you grant us a limited license to:

• Process, index, and create embeddings from your content
• Store your content in our databases for Service provision
• Generate responses based on your content
• Analyze usage patterns for Service improvement

We do not use your content to train AI models, resell your content, or share it with third parties except as necessary to provide the Service (e.g., sending text to OpenAI for embedding generation).

6. Service Availability and Modifications

We strive to maintain Service availability, but we do not guarantee:

• Uninterrupted or error-free operation
• 100% uptime or availability
• That all features will always be available
• That the Service will meet all your requirements

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We are not liable for any losses or damages resulting from such actions.

7. Accuracy and Disclaimer

7.1 AI-Generated Content

The Service uses AI technology to generate responses. As such:

• Responses are generated based on your uploaded documentation but may contain inaccuracies
• Confidence scores are provided but do not guarantee accuracy
• You are responsible for verifying the accuracy of responses before relying on them
• We recommend reviewing citations and source materials for critical decisions

7.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, or usefulness of any information provided

We do not guarantee that the Service will be error-free, secure, or free from viruses or harmful components.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVENAI, ITS AFFILIATES, OR ITS SERVICE PROVIDERS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your use or inability to use the Service
• Damages resulting from unauthorized access to or alteration of your data
• Any conduct or content of third parties on the Service

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless Avenai and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way related to:

• Your use of the Service
• Content you upload to the Service
• Your violation of these Terms
• Your violation of any rights of another party

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Avenai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You acknowledge that the Service contains proprietary and confidential information. You agree not to copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as permitted by these Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and data, subject to our data retention policies
• All provisions of these Terms that by their nature should survive termination shall survive

You may terminate your account at any time by contacting support or deleting your account through the dashboard.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], or through the courts of [Your Jurisdiction], as applicable.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes (where applicable)

Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Avenai regarding the Service and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@avenai.io
• General Support: hello@avenai.io